In-Memory OLAP vs. Traditional OLAP
It is fast and flexible, but also new and not fully battle tested.
View ArticleCitizen-Centric Enhancements to Service Delivery in Government
The quality of government can attract or repulse citizens and businesses, which then impacts the tax base and revenues, job creation, and overall economic development.
View ArticleWhy CRM Vendors Need Robust Professional Services
Software vendors that provide the depth of change management, professional development and domain-specific strategic advisory services will become especially attractive as the advisors of choice.
View ArticleWhy have a government when a computer can do the job?
This country tried to create software that would govern its command economy.
View ArticleTechnology Can Slow The Growth Of Health Care Spending
Health care is the largest & fastest growing chunk of government spending. Technology can help address the growth.
View ArticleData Warehousing in Health & Human Services
How some agencies are reaping big benefits from data warehousing.
View ArticleEducation Spend to Continue Increasing in 2009
Despite the current economic gloom and doom, K12 and Higher Education tech spending will continue to rise in 2009, albeit at a slower rate.
View ArticleBusiness Intelligence and Predictive Analytics
How business intelligence vendors may or may not be able to address various needs for analytics and predictive modeling.
View ArticleWill Banks drag BI down into a Recession?
Why the sub-prime crisis spells trouble for the BI industry.
View ArticleSoon, Anyone Could Have a Personal Shopping Assistant
Get a glimpse of what Web 3.0 will do for shoppers.
View ArticleWeb Self-Service can be Convenient, Cost-Reducing, and Revenue Generating
While preaching web self service for most organizations is passe, most are yet to fully grasp the significance self-service can have on the bottom line.
View ArticleWhy Customer Analytics is Crucial to Success
Customer and Marketing Analytics allow you to figure out the marketplace dynamics, understand and dialogue with your customer, and design and execute your next strategy.
View ArticleCustomer Analytics Derailed by Organizational Issues
The cycle of continuous feedback and tweaking/improving of campaigns, processes, services, and products is what underpins the successful building of a loyal customer base.
View ArticleOn Customer Attrition
Emotions play a greater role than quality or price in the decision to defect.
View ArticleGovernments Learn to Use Social Networks to Attract Visitors & Tourists
Tourism marketing bureaus should be quicker in embracing innovative web 2.0 methods to attract tourists and visitors.
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